Frequently Asked Questions

MBUNDU established relationships with artisans from around the world to create a unique and eclectic collection of luxury items, fun gadgets, and only-here items from all over the world. By bringing products directly to you, we reduce supply chain length and can bring you a world of goods at quite reasonable prices.

We independently quality check all products, so you are assured of receiving only the finest. Our partners provide tracking information, so you’ll always be in the know regarding the progress of your shipment. And when it arrives, we know you’ll be absolutely delighted. That’s why all purchases with us are
backed by our solid gold 100% Satisfaction Guarantee.

Currently, we have warehouses in Australia, Hong Kong, Mainland China, Singapore, Europe, and Brazil.

We certainly don’t achieve this by sacrificing on quality!

There are many reasons for the MBUNDU value proposition. We sell online only. Many of our artisans reside are in lower-cost jurisdictions - such as Mainland
China. We are proud to support a global community of makers. And we buy in volume. This guarantees our clients attractive prices on a diverse range of
unique and unusual gift ideas.

You can order products online from MBUNDU at MBUNDU.COM

That’s easy

Follow these steps to quickly find the products you are looking for:

Click on the search box (located in the top of most pages on the Site)
In the search box, type relevant keywords or product names
Click on the magnifying glass or press the enter key on your keyboard
Click the search result that corresponds to what you are seeking

It is simple.

To find products:

Click either SHOP or GIFTS
This lets you view the main categories
Click the one you wish to browse
This will show all available products in the selected collection.

That’s a breeze.

To see what’s new in Recent Products

Click NEW at the top of most pages on the Site
This pulls up our most recent additions to the Site

Easily.

To change the currency online, look at the bottom of most pages of the website. You’ll see a country flag. Simply scroll until you see the country flag of your choice and then click to choose your preferred currency.

We are pleased to honour the following payment methods: VISA™, MasterCard™, American Express™ and PayPal™.

Not at this time.

We may add additional payment methods in the future.

Yes.

We have a PayPal payment gateway incorporated in our payment portal. Customers can go to Payment info during checkout and select the option to make their payment through PayPal.

Vouchers and codes can be used like any currency. Simply input the details at checkout when prompted and you are done.

No.

You can choose the products of your choice and check out as a Guest. However, creating an account makes shopping more convenient as you’ll be able to post reviews, keep track of your order history, and save shipping addresses.

Credit cards and your PayPal account will be charged at the time of purchase but the charge may not appear on your account for 24 to 36 hours.

Maybe.

Generally, prices are displayed in United States Dollars (USD). In some regions, we show prices in local currency.

At checkout, all transactions are processed in US dollars. Your card merchant may convert the amount to local currency subject to local exchange rates. Kindly note that you are responsible for fluctuations in exchange rates and bank processing charges.

Yes.

Once your order has been placed, you will receive an order confirmation email.

We take the suggestions from our community of customers and associates very seriously. It is through this community that we have been able to gather an extensive and unique collection of products.

It is easy to reach out to us. Just drop us a line at corporate@MBUNDU.COM and tell us about the product.

Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.

If you believe you may have entered your email incorrectly, please email the Customer Care Team at cc@MBUNDU.com and we will fix it for you.

That’s easy.

If you want to order the same product from your order history:

Login to your MBUNDU account
Click on MyAccount ˃ Order History. You will see every product that you previously ordered
Select the product you want
Place the order
A new order will be placed for the reorder of the product.

Customers have reported issues while checking out with PayPal. Most issues can be resolved by simply closing the browser, restarting your computer or mobile device, and starting a new web browser session.

If you still have a problem checking out with PayPal, contact PayPal. You can dial + 1 (888) 221–1161 to talk to their Customer Service Department.

If the problems persist, you may use a credit card to make payment. Our team of Customer Care agents are unable to take PayPal orders via phone for security reasons.

We welcome your valuable feedback and read all reviews so we can serve you better. You can write a review for a MBUNDU product two ways:

First, log into your MBUNDU account. Then open the product in a separate page and click the “Write a Review” link.

The other way is to:

Log into your MBUNDU account.
Go to My Account ˃ My Orders to view your order history. Select the product to review.

We take the suggestions from our community of customers and associates very seriously. It is through this community that we have been able to gather an extensive and unique collection of products.

Outbound Worldwide Economy Shipping is FREE on all orders – forever.

(Yes, Really!)

Easily.

MBUNDU happily offers all customers free shipping on all orders.

Yes! We are excited to offer shipping to many countries except North Korea, Cuba, Iran, Syria, and North Sudan. To view the current list of countries to which we ship, select the Country dropdown menu in the checkout cart.

Many! We ship worldwide to many countries.

We aim to process all orders as quickly as possible. You can attempt to cancel your order within 24 hours of placing your order. After items have shipped, you must wait until the product is received to make a return.

No. Unfortunately, that cannot be done. All orders are processed immediately.

We aim to process all orders expeditiously. You can attempt to modify your order within 24 hours of placement. We cannot guarantee that we will be able to stop an order once an order is placed and will do everything within our power to assist you. After 24 hours or, if you order has already shipped, you will have to wait to receive the product and send it back.

When we are unsure of the availability of a particular item, we mark it as Out of Stock on the dropdown menu. In this case, we recommend you check the status again in a couple of weeks.

Yes. We offer staggered discounts for the purchase of more than one item. For bulk orders for single items where the total order value exceeds $1,000, contact us by dropping an email to cc@MBUNDU.com any time to discuss specific pricing and shipping details. Please note we are unable to accept returns on bulk orders unless there is a defect in individual products. You can view the list of countries that we service currently in the country dropdown list at checkout. New countries are added regularly.

That depends on the product ordered and where it is going.

When you complete your purchase, you will receive an email containing an estimated ship time to your delivery destination.

Please keep in mind that order processing can take 1-5 business days.
In most instances, we ship the next business day. Use this table as a reference for shipping to your world region.

We have a large assortment of products stocked with various partners internationally.
When your order contains multiple items, they may be shipped separately to speed delivery.

You may receive one item before another. Don’t panic if you don’t receive all of your items at once… they are on the way!

Please email cc@MBUNDU.com if you have any questions at all about your order.

Maybe.

Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the government of the product destination.

Recipients are responsible for payment of these duties, charges, and taxes.

Absolutely.

Making you happy is our number one priority. You are always protected by our 60-Day Money-Back Guarantee. That means that:

●If you do not receive your order within the estimated timeframe
●If your order is defective (dead-on-arrival) or
●If your product is materially different from what was presented on the product page
then we will refund your money.

We want to provide a risk-free shopping experience.

We have high standards when it comes to packaging your order; however, mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our utmost to resolve your query with speed, ease and absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases, we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

No. To streamline our operations, currently, we do not provide exchanges. We are happy to do refunds subject to our Returns Policy.

Although we take care to prevent any damage to your goods during transit, problems may arise. Please accept our apologies if you received a damaged item. We ask that you do not refuse delivery. Instead accept the goods and contact the Customer Care team immediately. Refusal may result in a delay of the parcel being returned. You can contact us through your account using the online message centre. Please attach any pictures you have of the damage to the message. A member of our Customer Care team will review the details and offer the best resolution to resolve your query.

Please accept our apologies if you believe there is a fault with your item. We take all complaints regarding the quality of our products seriously and will investigate the reported fault in more detail.

To do this, please email cc@MBUNDU.COM to provide the following information:

● Account Number

● Order Number

● Product Description

We will be responsible for shipping costs and product refunds that those products that meet the following conditions:

●Products with manufacturing defects that make them impossible to use (does not include defects in measurements, colour, or differences in patterns of pattern designs)

●The product received is totally different from the product ordered

●The product size / specifications are not the same as the one ordered

The buyer is responsible for a return and exchanges if:
●The product does not meet customer expectations.

●The selected size does not fit the customer’s measurements.

●Customer simply wants a change for another product or return it.

The purchaser is responsible for the cost of shipping back to our fulfilment centre. We will credit your account upon successfully completing the returns process. Please be advised that we are unable to accept merchandise that has not been returned correctly, kindly consult our Returns Authorisation Process guide.

Refunds can take up to 21 business days to appear on your account.

Please bear in mind that you must factor the time it takes your merchandise to reach our warehouses.

If you see your return request marked as Delivered, be patient, our team will reach you through email to confirm your refund once the return is processed.

We endeavour to take every precaution to secure your information.
For more information about our data security policy, kindly refer to our Privacy Policy.

Good question!

We have the following programs:

●Affiliates program
●MBUNDU Brand Ambassador program
●Refer A Friend: Give 25, Get 25 program

It would be sad for us to see you unsubscribe our emails, but here is how you can do it:

●Look at the bottom of any of our emails

●Click the “unsubscribe” link. It will help you change your email settings and unsubscribe to our emails

●You can also unsubscribe through the email preferences

If you use ad-blocking software, our unsubscribing pages might appear blank. You must temporarily disable the software if you experience this issue. Some ad blockers consider unsubscribe and newsletter preferences pages as marketing-related information and stop them from being displayed.

No. Though we had plans to create catalogues of all the items in our collections, it didn’t seem feasible. Our collection is so large, it would take an enormous amount of paper, and that’s not environmentally-friendly. However, you can check out the products on the digital site and be kind to the environment.

The parent company of MBUNDU.COM – Phoenix Star Ltd – is based in Bermuda. We have affiliated offices around the world.

If you have any questions not addressed on this FAQ page, please contact us via email at corporate@MBUNDU.com. We will happily reply to your inquiry.